Frequently asked questions

Here at the Hub we connect pet parents with local, reliable and trustworthy businesses. We advertise a range of services and products to cater for pet’s needs. Most of our businesses are small and often work from home. Our aim is to bring all providers together under one roof to make finding what you need for your pet a lot easier.

We’re essentially a directory for small businesses who advertise on our website and social media. Pet lovers browse for free, while product and service providers enjoy 3 months free before paying from $15 per month if they choose to continue with us. We also give back to local pet rescues through our own donations.

The beauty of K9andKats is the diversity of our businesses. Some providers offer a fairly specialised service or product. For example, some of the doggy daycare facilities may take specific breeds or small breeds only. All of the businesses on the website give contact details or a link through to their own FB page or website. 

It’s easy! Search through the directory to find what you need, then click on their profile to see their contact details. This may be a website, social media page, email or telephone.

It’s not essential to have insurance, but it’s highly recommended. 

It’s not essential, but it’s highly recommended, as it reassures pet owners. Go to the Ministry of Justice page to apply.   https://www.justice.govt.nz/criminal-records/get-your-own/

Councils and local authorities differ depending on where you live. Please check your local guidelines.

It’s essential that you are an animal lover. If you’re caring, trustworthy and reliable then you could choose to become one. It’s always a good idea to show references if you have them.

Training in your chosen field will keep the pets safe, and you will be well sought after if you can show you have a genuine interest in their care. There are low-cost or free courses that will give you confidence to handle any issues.

Please email us through the website or deal directly with your chosen service or product provider. The Hub is all about connecting pet parents to each of the great, caring providers here in the pet industry!

To update your profile, head to the membership menu and hit login. Once you have logged in successfully, take a look at the top menu and you will see a Profile tab. Click that tab to see your profile and make adjustments.

In the membership menu there is a login link. Hit that link and then you will see a small “forgot password” link on the bottom right and follow the instructions from there.

Don’t forget you may have signed up with your social media login so simply click “login via social” to access your account.

Yes, K9andKats is always free for pet owners to browse. There’s no charge to search the directory or contact any of our listed businesses.

Listing your pet business starts with 3 months free, then from $15 per month if you choose to continue, with no lock-in contract or card needed.

Yes, K9andKats lists pet businesses from right across New Zealand, not just one city or region, so wherever you’re based, you can search for services near you.

Reviews are available on some of our listings, depending on the business’s membership level. If you don’t see a review option on a particular listing, feel free to share your experience directly with that business instead.

If you spot a listing that’s out of date or incorrect, please email us at [email protected] and we’ll get it sorted.