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Frequently asked questions

Here at the Hub we connect pet parents with local, reliable and trustworthy businesses. We advertise a range of services and products to cater for pet’s needs. Most of our businesses are small and often work from home. Our aim is to bring all of these small providers together under one roof to make finding what you need for your pet a lot easier.

We’re essentially a directory of small businesses who all advertise under the Hub umbrella. Pet lovers browse for free, and product and service providers pay a $10 monthly subscription fee, with a portion going to Pet Refuge.

The beauty of K9andkats is the diversity of our businesses. Some providers offer a fairly specialised service or product. For example some of the daycare facilities may take specific breeds or small breeds only. All of the businesses on the website give contact details or a link through to their own FB page or website. 

It’s easy! After searching through the directory, decide on what you need or want and by clicking on their profile it will direct you to their contact details. This may be a website, social media page, email or telephone number.

It’s not essential to have insurance but it’s highly recommended. 

It’s not essential but it’s highly recommended. Go to the Ministry of Justice page here to apply.

Councils and local authorities differ depending on where you live. Please check your local guidelines.

It’s essential that you are a animal lover. If you’re caring, trustworthy and reliable then you could choose to become one. It’s always a good idea to show references if you have them.

Training in your chosen field will keep the pets safe, and you will be well sought after if you can show you have a genuine interest in their care. There are low cost or free courses that will give you confidence to handle any issues.

Please email us through the website or deal directly with your chosen service or product provider. The Hub is all about connecting pet parents to each of the great, caring providers here in the pet industry!

To update your profile, head to the top right corner menu and hit login. Once you have logged in successfully, take a look at the top menu and you will see a Profile tab. Click that tab to see your profile and make adjustments.

In the top right of the menu there is a login link. Hit that link and then you will see a small “forgot password” link on the bottom right and follow the instructions from there.

Dont forget you may have signed up with your social media login so simply click “login via social” to access your account.